Need Help? Contact Us
If you have questions about your account, need help with a withdrawal, are experiencing technical issues, or wish to give feedback, our support team is ready to help. We offer practical, friendly assistance and can walk you through verification steps, payment queries, active promotions and safer-gambling tools. For privacy or security concerns we can advise on document upload and account safety. Contact us any time and we will reply promptly using the channel that suits you best.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email and phone support) |
| General enquiries | [email protected] (general queries, bonus and game enquiries, and account help) |
| Affiliate enquiries | [email protected] (partner applications and reporting) |
| Phone | +44 20 7841 5923 (calls, SMS and WhatsApp) |
| Working hours | 24/7 (support available around the clock) |
Email Support
For detailed enquiries, account issues or requests that require documents, email is the preferred contact method at Rich Palms. Please put a clear subject line, include your account ID and up-to-date contact details, and attach any supporting files to avoid delays. Our team at RichPalms will review your message and reply as soon as possible.
Send Us a Message
Name <label style="font-size:14px;color:#222;"> Email <input type="email" name="email" required placeholder="[email protected]" style="width:100%;padding:9px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;" /></label><label style="font-size:14px;color:#222;"> Message <textarea name="message" required placeholder="Tell us about your query - promotions, payments, withdrawals or responsible gambling. Include your Rich Palms username if relevant." rows="6" style="width:100%;padding:9px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;box-sizing:border-box;resize:vertical;"></textarea></label><button type="submit" style="padding:10px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;"> Submit</button>Response Time
Our support team aims to respond promptly: most enquiries are answered within one business day. Simple questions often get same-day replies, while more complex cases such as verification or payment investigations may take longer depending on their nature and any third-party processing. If you need a faster update, include your account ID and preferred contact method when you get in touch.
Feedback
At Rich Palms we value your feedback. If you have suggestions, bug reports, or ideas to improve the lobby, payments, promotions or mobile play, please tell us, as every message is reviewed by our product team and used to refine the service and user experience. You can send thoughts via live chat or [email protected], and we'll consider them when planning updates to RichPalms.