Privacy & Data Protection
This Privacy Policy explains how Rich Palms collects, uses and protects personal information when you use our site. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with, and the rights you have over your information. Please read this page to understand how we handle your data and how to contact us about your account.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal data you give us when registering, transactional records from play and payments, and technical data from your device and browser. We also collect information about your activity on the site to help detect fraud, manage accounts and provide customer support.
Personal data
Personal data includes name, date of birth, contact details, address, identity documents supplied for verification, and payment or crypto wallet details needed to process deposits and withdrawals. We collect only what is necessary to operate your account and meet our legal obligations.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, geolocation where permitted, and log files. We use this information to ensure the site works correctly and to protect accounts against unauthorised access.
Transactional data
Transactional data covers account balances, deposit and withdrawal history, game history and bonus activity. This information helps us process payments, resolve disputes and perform required checks such as anti-money laundering and responsible gambling monitoring.
How we use your information
We use personal data to create and manage your account, process payments, verify identity, provide customer support and operate responsible gambling measures. We also use aggregated and anonymised data for analytics and to improve our services. Where we rely on consent for marketing, you may withdraw that consent at any time.
Data protection practices
We store data securely and restrict access to authorised personnel and trusted service providers. We use industry-standard technical and organisational measures to protect data from loss, unauthorised access or disclosure. We retain personal data for as long as it is necessary to operate your account and meet legal or regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, provide core functionality, analyse site performance and deliver personalised content where you have consented. You can manage cookie settings through your browser or via our cookie banner. Disabling certain cookies may affect site functionality.
User rights
You have the right to access your personal data, request correction, request deletion where lawful, restrict or object to processing, and request data portability. To exercise these rights, sign in to your account or contact [email protected]. We will respond within a reasonable timeframe and explain any limitations to your request.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners and other service providers who perform services on our behalf. We may also disclose information where required by law or to protect our rights. We work with third parties under contract to protect your information.
Access, correction and deletion
You can view and update much of your account information via the account settings. For verification documents, deletion requests or complex changes please contact [email protected]. We will verify your identity before making changes to protect your account and other users.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will notify you via the site or by email where appropriate. For questions about this policy or our practices contact [email protected].
Please note that while we use the name RichPalms in some communications, these terms apply across all our services and brands.