Responsible Gambling

At Rich Palms we take safer gambling seriously. We want every customer to enjoy controlled play and to stay in control of their time and spend. This page explains the tools and options available to help you gamble responsibly and points you to support if you need it.

Our player protection principles

We aim to promote safe play by offering practical controls, clear information and prompt support. We encourage players to set sensible limits, take regular breaks and seek help early if gambling stops being fun. Staff are trained to respond to requests for account changes and to flag behaviour that may suggest harm.

Activity-control tools

You can manage your play using built-in tools in your account. These include deposit limits, loss limits, time limits, session reminders and temporary account breaks. Use these tools at any time - they are designed for immediate or scheduled changes depending on your needs.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Typical examples you might choose are £10 - £1,000 per period, but you should pick figures that match your personal budget. Limits can be lowered instantly and increased after a short cooling-off period.

Loss limits

Loss limits control how much you can lose over a set period. These limits help prevent chasing losses and give you a clear cap on net losses. You can set loss limits alongside deposit controls in your account settings.

Time limits and session controls

Choose session length limits, set daily time caps or use reality checks to remind you to take a break. You can also set automatic logouts after a chosen period of play.

Self-exclusion and account breaks

If you need to stop playing for a while you can request a temporary account break or a longer-term self-exclusion. Temporary breaks are typically short-term and reversible. Self-exclusion is a longer commitment and will block access to your account for the period you choose. If you ask for self-exclusion we will follow your instructions promptly and disable access to your account.

Recognising signs of problem gambling

Warning signs include spending more than you can afford, borrowing to gamble, neglecting work or family, unsuccessful attempts to cut down, and gambling to escape worries. If you notice these signs in yourself or someone close to you, consider using the tools above and seeking support.

Tips for staying in control

Decide a personal budget before you play, stick to deposit limits, avoid gambling when tired or upset, take regular breaks and never chase losses. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you need extra help, contact a trained adviser. UK organisations such as GamCare, GambleAware and the National Gambling Helpline offer confidential support, practical advice and treatment options. You can also consider registering with third-party self-exclusion schemes such as GamStop if that is suitable for you. Our support team at RichPalms can help you apply account controls and point you towards further resources.