Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Rich Palms website and services. They describe the relationship between you and us, explain your responsibilities as a user, and explain how we operate the account, payments and promotions. By registering an account or using our services you accept these terms and any specific rules that apply to individual promotions, games or payment methods.

Account responsibilities

You must provide accurate information when creating an account and keep your contact details up to date. Accounts are personal and non-transferable; only one account is permitted per person unless we agree otherwise. You are responsible for all activity on your account and for maintaining the security of your login details. Notify us immediately if you suspect unauthorised access.

Eligibility requirements

Only persons who meet the eligibility criteria set out on our site may register. You must be of legal age in your jurisdiction and comply with any local restrictions. We may refuse registration or suspend accounts where local law or our terms prohibit access. We will require identity verification documents before allowing withdrawals or where lawfully required to do so.

Acceptable platform use

Use of the platform must be lawful and not intended to circumvent our rules. Prohibited behaviour includes fraud, money laundering, creating multiple accounts to exploit promotions, and attempting to manipulate game outcomes. We reserve the right to suspend or close accounts and confiscate winnings where suspicious activity or breaches of these terms are identified.

General bonus and promotion rules

Promotions and offers are subject to specific terms that form part of these Conditions. Wagering requirements, eligible games, maximum bet limits and expiry periods will be set out on each promotion page. We may withhold, reverse or confiscate bonus funds and related winnings if we suspect abuse, inaccuracy of information or breach of promotion rules. Additional promotional details are available in the promotions section of the site.

Deposits and withdrawals

Payment methods available to you depend on your country and are shown in the Cashier. We may place limits on deposits, withdrawals and payment methods for verification or risk-management reasons. You must complete any verification checks we request before we process withdrawals. Where identity, source of funds or card ownership checks are required, we may ask for supporting documents. Withdrawal processing times vary by method; any fees charged by third-party providers are payable by you.

Verification and limits

We may set deposit, loss and staking limits on accounts and can apply temporary or permanent account restrictions for compliance or safer-gambling reasons. You can request changes to limits through customer support, subject to any mandatory cooling-off periods.

Dispute resolution

If you have a dispute, contact our support team in the first instance at [email protected]. We will investigate and aim to resolve complaints promptly and fairly. If a resolution cannot be reached, further options may be available depending on your jurisdiction; details will be provided in our response to your complaint.

Updates to Terms and Conditions

We may update these terms from time to time. Where changes are material we will provide notice on the site or by email. Continued use of the service after notice constitutes acceptance of the updated terms. For clarity, references to RichPalms within these terms refer to our services and operations under this brand.